At J&S Sales BC Inc., we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.
By using our services, including purchasing HVAC products, visiting our website, or communicating with us, you agree to the collection and use of your information as described in this policy.
We collect personal and non-personal information that is necessary to provide you with our
products and services, including:
1. Personal Information
o Name
o Contact details (email address, phone number, mailing address)
o Payment information (credit card details, billing address)
o Business details (company name, role, etc., for business accounts)
2. Non-Personal Information
o IP address
o Browser type and version
o Device information
o Site usage data (e.g., pages visited, time spent on pages)
We collect and use your personal information for the following purposes:
o To process your orders for products and services.
o To communicate with you about your orders, customer service inquiries, or account
updates.
o To improve our website, products, and services.
o To process payments and detect fraud.
o To comply with legal obligations and resolve disputes.
We do not sell, rent, or trade your personal information. However, we may share your personal information with third parties in the following circumstances:
o With third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and customer support.
o When required by law, or in response to legal requests from government authorities.
o To protect our rights, property, or the safety of our customers.
We ensure that third-party service providers adhere to strict confidentiality and privacy
requirements and only use your data for the purpose for which it was shared.
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, electronic, and administrative safeguards. However, no method of data transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
We use cookies and similar technologies to track user activity on our website and enhance your experience. Cookies help us improve the performance of our website and provide you with customized content. You can disable cookies through your browser settings, but this may impact your ability to use certain features on our site.
Under Canadian law, you have the right to:
o Access the personal information we hold about you.
o Correct any inaccuracies in your personal information.
o Request the deletion of your personal information, subject to legal and contractual
obligations.
o Withdraw consent for receiving marketing communications at any time.
To exercise your rights or for any questions related to our privacy practices, please contact us using the contact information below.
We do not store any credit card information at J&S Sales BC Inc. All payment transactions are processed through secure third-party payment processors, and we do not have access to, nor do we retain, your credit card details.
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
We may update or modify this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page, with the “Effective Date” revised accordingly. Please review this policy periodically to stay informed about how we protect your personal information.
If you have any questions about this Privacy Policy or would like to access or update your personal information, please contact us:
J&S Sales BC Inc.
140-5811 Cedarbridge Way
Richmond, BC V6X 2A8
(604) 258-0026
info@jandssalesbc.com
JS.PP.03.31.2025
